Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring success through strategic engagement.

Ideal candidate should have 3+ years in Customer Success with strong organizational and negotiation skills.

Locations

• India, Maharashtra, Pune

Requirements

• 3+ years in Customer Success or Account Management
• Experience in technical conversations
• Knowledge of customer success tools like Gainsight

Responsibilities

• Establish relationships with key decision makers
• Orchestrate client relationships
• Measure customer's achievement of KPIs
• Create strategic account plans
• Coordinate account team strategy sessions