Customer Success Advisor

Overview

Role managing customer relationships and driving satisfaction for PerfectServe's clients.

Ideal candidate should have 4-6 years of experience in Customer Success and strong communication skills.

Locations

• United States

Requirements

• Bachelor's degree required
• 4-6 years experience in Customer Success or related fields
• 2+ years supporting SaaS products or healthcare software
• Clinical workflow experience preferred
• Excellent verbal and written communication skills

Responsibilities

• Manage customer relationships
• Drive end user adoption
• Identify process improvement opportunities
• Resolve escalated issues
• Conduct Strategic Business Reviews
• Lead optimization efforts
• Collaborate with internal teams
• Provide technical expertise

Benefits

• Health, Dental, Vision, Life and Disability Insurance
• 401K with match
• 17 company holidays
• 2 floating holidays
• Competitive paid time off
• Internal Advancement Opportunities