Client Success Manager

Overview

Role focused on retaining and growing client partnerships in higher education.

Ideal candidate has 2+ years in customer success within B2B SaaS and is tech-savvy.

Locations

• United States

Requirements

• 2+ years in customer success
• Bachelor's degree required
• Tech-savvy and quick to master new platforms

Responsibilities

• Drive retention, satisfaction, and advocacy
• Configure platforms and train users
• Lead client meetings and health reviews
• Respond to client inquiries
• Capture insights for product enhancements
• Represent brand at events
• Cultivate client champions
• Conduct strategic meetings and business reviews

Benefits

• Competitive salary + annual bonus
• Flexible PTO and hybrid/remote work options
• Full medical, dental, and vision coverage
• 401K with generous company match + financial planning
• Company-paid life and disability insurance
• Collaborative and purpose-driven culture