Remote Customer Experience Specialist (German/Deutsch)

Overview

Role focused on enhancing customer experience for gaming services.

Ideal candidate should have strong German and English skills with experience in gaming communities.

Locations

• Turkey
• Poland
• Portugal
• Germany
• Spain

Requirements

• Native/bilingual German
• High level of English
• Experience with gaming communities
• Knowledge of MMORPG
• Customer service skills
• Willingness to work freelance

Responsibilities

• Ensure excellent customer service
• Review support ticket answers
• Handle live service tasks
• Monitor live-service issues
• Coordinate with team members
• Stay updated on game updates
• Investigate game issues