Operations Support Team Lead

Overview

Role involves managing the Operations Support team and enhancing service delivery.

Ideal candidate has 3+ years in merchant support and proven team management skills.

Locations

• Philippines

Requirements

• 3+ years in merchant support
• 1 year in team lead role
• Experience in e-commerce or digital payments is a plus

Responsibilities

• Manage operations support team
• Ensure service delivery and client satisfaction
• Implement process improvements
• Monitor team workload
• Handle escalated client issues