Customer Support Specialist (FinTech)

Overview

Role focused on providing customer support and ensuring satisfaction in a FinTech environment.

Ideal candidate has 1+ years in customer support, preferably in FinTech, with strong communication skills.

Locations

• Ukraine

Requirements

• Minimum 1 year in customer support
• Experience in FinTech or regulated financial services
• Fluent in English and Ukrainian (or Russian)

Responsibilities

• Respond to client requests
• Process complaints
• Escalate issues
• Update articles in Confluence
• Onboard B2B clients
• Monitor resolution of escalated issues
• Offer additional services
• Shadow other departments

Benefits

• Career advancement opportunities
• Branded merchandise
• Corporate events
• Paid vacation
• Paid sick leave
• Flexible work culture
• Professional development allocation
• Performance-based bonuses