German Speaking Help Desk Specialist

Overview

Role involves providing customer support for media streaming platforms to German-speaking users.

Ideal candidate should have strong customer service skills and fluency in German and English.

Locations

• Greece, Attica, Athens
• Germany, Bavaria, Munich
• Germany, Berlin, Berlin
• Germany, Hamburg, Hamburg

Requirements

• Fluency in German and English required
• Strong customer service skills
• Technical aptitude preferred
• Prior help desk experience preferred
• Familiarity with media streaming platforms is a plus

Responsibilities

• Provide customer support via phone, email, and chat
• Troubleshoot user issues
• Guide customers through platform features
• Document customer interactions
• Collaborate with teams to resolve issues
• Engage in ongoing training
• Contribute to team goals

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package