Customer Support Manager

Overview

Role focused on leading and optimizing customer support operations.

Ideal candidate has 5+ years in customer support within SaaS or healthtech.

Locations

• United States, Illinois, Chicago

Requirements

• 5+ years in customer support
• Proficiency with HubSpot or similar tools
• Ability to build and manage high-performing teams

Responsibilities

• Lead customer support team
• Implement support strategy
• Monitor performance metrics
• Evaluate support technologies
• Ensure compliance with regulations

Benefits

• Health, dental, and vision insurance
• 401K
• Flexible time off
• Mission-driven culture
• World-class team