Client Support & Content Specialist

Overview

Role involves enhancing user satisfaction and reducing support volume through content.

Ideal candidate should have 1+ years of SaaS or fintech support experience and exceptional written English skills.

Locations

• United States

Requirements

• 1+ years SaaS or fintech support
• Exceptional written English
• Ability to create tutorial videos

Responsibilities

• Triage inbound support requests
• Audit & update help articles
• Maintain records of support metrics
• Tag recurring issues
• Collaborate with product, marketing, and design teams

Benefits

• Stock options
• Health, dental, and vision insurance
• 401k matching
• Life insurance
• PTO & Unlimited sick leave
• Annual health & wellness stipend
• Parental leave