Technical Support Specialist

Overview

Role involves providing technical support and solutions to customers and partners.

Ideal candidate has 2+ years of software support experience and strong communication skills.

Locations

• Canada

Requirements

• 2+ years of software support experience
• Outstanding customer service skills
• Understanding of internet technologies (APIs, HTTP, REST)

Responsibilities

• Assist customers and partners
• Troubleshoot technical issues
• Communicate technical information
• Investigate and escalate bugs
• Maintain help centre and knowledge bases
• Meet SLAs for response and resolution
• Collaborate with internal stakeholders
• Be a reliable team player

Benefits

• Flexible working hours
• Health insurance
• Employee Stock Option Plan
• Generous vacation plan
• Annual peripheral refresh
• Digital-first environment
• MacBook and peripherals budget
• Flexibility to work abroad