Customer Support Specialist

Overview

Role involves acting as a client advocate to ensure positive business outcomes for customers.

Ideal candidate is a problem-solver with strong communication skills and experience in customer support.

Locations

• United States

Requirements

• 1-2 years of customer support experience
• SaaS experience preferred
• Experience in the legal or consulting industry advantageous

Responsibilities

• Support customers via chat, email, and phone
• Diagnose and troubleshoot client issues
• Onboard new customers with training calls
• Write and update help center materials
• Improve client retention
• Work with stakeholders to understand client needs

Benefits

• Competitive salary
• Paid vacation + sick and parental leave
• Remote working flexibility
• Company culture that encourages work/life balance
• 100% paid medical, dental, and vision insurance
• 401k matching
• equity grants