Customer Success Manager

Overview

Data-driven role managing key account relationships and driving business outcomes.

Ideal candidate has 4+ years in Customer Success and strong analytical skills.

Locations

• United States

Requirements

• 4+ years in Customer Success
• 3+ years in Mid Level or Enterprise Customer Success
• 1 year managing customer success teams
• Bachelor's degree in Business, Marketing, or related field

Responsibilities

• Lead and develop Customer Success Managers
• Manage strategic enterprise accounts
• Develop data-driven account strategies
• Conduct quarterly business reviews
• Serve as liaison between clients and internal teams
• Track customer health metrics
• Identify expansion opportunities
• Champion customer voice

Benefits

• Competitive compensation package
• Career advancement opportunities
• Flexible work arrangement