Customer Service Team Lead

Overview

Role overseeing customer service agents in a health and wellness e-commerce company.

Ideal candidate should have experience in customer service leadership within the health and wellness industry.

Locations

• Colombia
• Argentina
• Brazil
• Chile
• Peru

Requirements

• Proven experience as a customer service team lead
• Strong leadership and communication skills
• Experience with e-commerce clients in the US

Responsibilities

• Lead and oversee a team of customer service agents
• Monitor and evaluate customer service tickets
• Hold agents accountable to KPIs

Benefits

• Supportive and collaborative environment
• Growth opportunities
• Competitive salary