Program Manager, Customer Success
PagerDuty
Overview
Experienced Program Manager focusing on Gainsight administration and customer lifecycle management.
Ideal candidate has 3+ years of Gainsight experience in a B2B SaaS environment and strong analytical skills.
Candidates must reside in eligible locations; restrictions apply for certain regions in Australia, Canada, and the United States
72k cad / yearhybridmidEnglishGainsightSalesforce
Locations
- Canada, Ontario, Toronto
Requirements
- Gainsight Certified Administrator
- 3+ years of Gainsight experience in B2B SaaS
- Strong analytical skills
- Project management skills
- Fluent in English
- Availability to work once a week in the office
Responsibilities
- Serve as Gainsight administrator
- Design and maintain reporting systems
- Analyze email performance metrics
- Manage lifecycle reporting filters
- Oversee Gainsight architecture
- Collaborate for process improvement
- Create documentation for Gainsight
- Provide training on Gainsight
Benefits
- Competitive salary
- Comprehensive benefits
- Flexible work arrangements
- Company equity
- Paid vacation time
- Paid parental leave
- Mental wellness programs
- Paid volunteer time off
