Tier 2 - Member Support Advocate
PadSplit
Overview
Role involves managing escalated member inquiries and enhancing customer experience.
Ideal candidate should excel in problem-solving and possess strong communication skills.
50k usd / yearremotemidpermanentfull-timeEnglish
Locations
- United States
Requirements
- Strong communication skills
- Problem-solving abilities
- Experience in customer support
Responsibilities
- Handle complex member support issues
- Manage escalated inquiries
- Develop innovative solutions
- Educate members about platform
- Collaborate with other teams
- Identify recurring issues
- Advocate for members' needs
- Contribute to process enhancements
Benefits
- Unlimited PTO
- Health insurance
- 401(k) plan
- Life insurance
- Equity incentive plan
- Paid parental leave
- Flexible spending accounts
