Ops Data Analyst

Overview

Role focused on analyzing data to improve customer experience and operational efficiency.

Ideal candidate has 2+ years of experience in analytics and is proficient in SQL and data visualization tools.

Locations

• South America

Requirements

• Bachelor's degree required
• 2+ years of experience
• Proficient in SQL
• Experience with data visualization tools
• Familiarity with customer service platforms

Responsibilities

• Analyze customer service interactions
• Develop dashboards and reporting tools
• Partner with Ops for process improvements
• Segment and analyze customer support data
• Support leadership with data-driven insights
• Perform root cause analyses
• Ensure data quality across systems
• Monitor KPIs and identify trends