Manager, Central Support

Overview

Role involves leading Central Support and integrating AI tools for enhanced service.

Ideal candidate has 5+ years in customer experience with strong leadership and analytical skills.

Locations

• United States

Requirements

• 5+ years in customer experience
• 2+ years leading teams
• Experience with AI or automation tools
• Strong analytical skills
• Proven experience developing SOPs

Responsibilities

• Drive AI adoption and integration
• Analyze support data for trends
• Develop and improve SOPs
• Lead a global team
• Maintain high service standards
• Support high-touch owner requests

Benefits

• Competitive salary
• Unlimited PTO
• Medical, dental, vision insurance
• 401(k)
• Paid maternity and paternity leave
• Home office stipend
• Quarterly remote team building events