Technical Service Operations Analyst

Overview

Role involves monitoring, troubleshooting, and escalating network issues in a telecom environment.

Ideal candidate has 3+ years in telecom support with strong communication skills and a solid understanding of mobile networks.

Locations

• Mexico

Requirements

• At least 3 years in L1/L2 telecom support
• Strong communication skills
• Understanding of Mobile Networks

Responsibilities

• Monitor and troubleshoot network issues
• Provide Level 2 technical support
• Manage NOC tickets
• Update business metrics
• Oversee maintenance windows
• Coordinate Root Cause Analysis
• Lead incident reviews
• Drive long-term solutions

Benefits

• Competitive salary
• Company paid healthcare
• Flexible work arrangements
• Team lunches
• Company retreats
• Diverse and inclusive team