Customer Care Associate/Manager, Fashion & Lifestyle E-Commerce

Overview

Role focused on delivering outstanding customer support in e-commerce.

Ideal candidate should have 3-5 years of experience in customer service, preferably in lifestyle/luxury e-commerce.

Locations

• United States

Requirements

• 1-3 years (Associate) or 3-5 years (Manager) in customer service
• Exceptional communication skills
• Proficient in customer service platforms and e-commerce tools

Responsibilities

• Serve as primary contact for customer inquiries
• Assist customers with order management
• Provide registry assistance
• Collaborate with teams for feedback
• Identify issues and recommend improvements

Benefits

• Health Care Plan
• Paid Time Off
• Family Leave
• Work From Home
• Discount on Over The Moon