Applications Administrator

Overview

Role focused on administration and optimization of Customer Experience tools.

Ideal candidate should have 2+ years of experience in application administration with knowledge of CX tools.

Locations

• United States

Requirements

• Minimum 2 years of experience in application administration
• Familiarity with enterprise applications in CX
• Knowledge of application monitoring and troubleshooting

Responsibilities

• Perform system configuration and administration tasks
• Work with business partners on configuration updates
• Collect and analyze user feedback
• Serve as primary contact for support tools
• Provide troubleshooting for incidents
• Flag compliance concerns
• Perform regular seat audits
• Maintain documentation for the platform

Benefits

• Flexible time off
• 401k
• Medical, dental, and vision coverage
• Parental leave program
• Infertility services benefit
• Employee referral bonuses
• Snacks and beverages
• Diversity and inclusion programs