Senior Customer Success Manager

Overview

Role involves owning the post-sale customer journey and ensuring customer success.

Ideal candidate has 5+ years in Customer Success within B2B SaaS and strong communication skills.

Based in Mexico (this role is not open to any other locations at this time)

Locations

• Mexico

Requirements

• 5+ years in Customer Success
• Experience in B2B SaaS
• Excellent communication skills in English

Responsibilities

• Own post-sale customer journey
• Advise customers on goals
• Build relationships with stakeholders
• Identify risks early
• Communicate customer health
• Create documentation
• Manage customer portfolio

Benefits

• Flexible vacation policy
• Healthcare coverage
• Stock options
• Equipment reimbursement
• Company retreats