Customer Success Manager

Overview

Role involves owning the post-sale customer journey and ensuring customer success with Orum.

Ideal candidate has 3+ years in Customer Success at a tech or SaaS company with strong communication skills.

Locations

• United States

Requirements

• 3+ years in Customer Success role
• Familiarity with sales engagement tools
• Track record of high renewal rates

Responsibilities

• Own post-sale customer journey
• Become a strategic advisor
• Help customers unlock value
• Build relationships with stakeholders
• Identify risks early
• Deliver communication on customer health
• Create documentation
• Manage customer portfolio

Benefits

• Flexible work location
• Flexible vacation policy
• Healthcare coverage
• Parental leave
• Life insurance
• Stock options
• Equipment reimbursement
• Company retreats