Product Support Analyst

Overview

Role involves providing technical support for legal technology products and improving user experience.

Ideal candidate has 1+ years in customer support with strong troubleshooting skills and interest in legal tech.

Locations

• United Kingdom, England, London

Requirements

• 1+ years experience in customer support
• Strong troubleshooting skills
• Familiarity with help desk tools

Responsibilities

• Provide technical support via phone, email, and internal portals
• Troubleshoot and resolve software issues
• Guide clients on product usage
• Log and manage support tickets
• Assist in testing new software features
• Identify recurring issues
• Contribute to user-facing documentation
• Support training sessions

Benefits

• Contributory pension plan
• 26 days annual holidays
• Health Insurance
• Loyalty Share Scheme
• Enhanced Maternity and Paternity
• Employee Assistance Programme
• Electric Vehicle Salary Sacrifice
• Cycle to Work Scheme