Senior Customer Operations Specialist

Overview

Role involves leading customer operations, resolving complex cases, and mentoring team members.

Ideal candidate has experience in managing customer interactions and improving workflows in fast-paced environments.

Locations

• United Kingdom

Requirements

• Experience in managing customer interactions
• Experience in B2B or B2C environments
• Experience with tools like Front, Zendesk or Talkdesk
• Ability to handle critical escalations

Responsibilities

• Resolve high-priority cases
• Mentor and train new team members
• Work with Data to improve AI
• Support new market rollouts
• Identify recurring issues

Benefits

• Private healthcare
• L&D budget
• Working from home allowance
• Cashback on dental and optical costs
• 25 days holiday
• Flexible Public Holidays
• 30 days work from abroad
• Free counselling sessions