Real Time Specialist

Overview

Role involves managing workforce processes and ensuring KPIs are met in a contact center environment.

Ideal candidate should have 1-2 years of contact center experience and strong organizational skills.

Locations

• United Kingdom, England, London

Requirements

• 1-2 years experience in contact center
• Intermediate knowledge of Google Docs and MS Excel
• Strong organizational skills
• Ability to handle confidential information
• Efficient time management skills
• Strong customer focus
• Clear communication skills
• Basic understanding of contact center metrics

Responsibilities

• Manage workforce processes
• Provide KPI reporting
• Monitor agent adherence
• Create performance reports
• Identify trends and recommend solutions
• Administer time off approvals
• Coordinate with stakeholders
• Enhance work procedures

Benefits

• Work from (almost) anywhere for up to 20 days
• Company-paid therapy sessions
• Paid parental leave
• Generous paid vacation
• Focus on career growth
• Private health and dental insurance
• Discounted gym membership
• Free lunch 2 days per week