Customer Support Supervisor

Overview

Role involves leading a Tier 2 Customer Support team and ensuring high-quality case resolution.

Ideal candidate has 2+ years of supervisory experience in a contact center or technical support environment.

Locations

• United Kingdom, England, London

Requirements

• 2+ years supervisory experience
• Strong analytical skills
• Familiarity with support systems like Salesforce

Responsibilities

• Lead a team of Tier 2 Support Representatives
• Oversee escalated customer issues
• Champion process improvements
• Monitor case notes for quality
• Participate in training programs

Benefits

• Company-paid therapy sessions
• Paid parental leave
• Generous paid vacation
• Development Dollars
• Travel Discounts
• Private health & dental insurance
• Pension plan contributions
• Discounted gym membership