Billing Support Supervisor

Overview

Role involves leading and developing a high-performing Billing Support team.

Ideal candidate has 2-3 years of supervisory experience in a call center and strong problem-solving skills.

Locations

• United Kingdom, England, London

Requirements

• 2-3 years call center supervisory experience
• Proven success in team leadership
• Understanding of contact center KPIs

Responsibilities

• Lead and coach Billing Support Specialists
• Drive team performance
• Monitor and improve KPIs
• Oversee daily billing activities
• Partner with Finance and Collections
• Ensure PCI compliance
• Foster team culture
• Manage projects

Benefits

• Company-paid therapy sessions
• Paid parental leave
• Generous paid vacation
• 5 weeks paid vacation
• Employee Assistance Program
• Discounted gym membership
• Free lunch 2 days per week
• Travel Discounts