Customer Success Manager

Overview

Role focused on managing customer relationships and ensuring satisfaction in the fintech sector.

Ideal candidate has experience in Customer Success within fintech and strong communication skills.

Locations

• Bulgaria, Sofia City, Sofia

Requirements

• Experience in Customer Success or Account Management
• Knowledge of international payment systems
• Strong communication skills

Responsibilities

• Build relationships with customers
• Support clients with payment processes
• Monitor client satisfaction
• Conduct business reviews
• Collaborate with internal teams
• Provide product training
• Support client onboarding
• Identify account expansion opportunities