User Operations Generalist

Overview

Role focused on resolving customer issues and improving organizational processes.

Ideal candidate has 5+ years in user operations with fluency in Japanese and English.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 5+ years in user operations or technical support
• Fluent in Japanese and English
• Excellent problem-solving skills

Responsibilities

• Solve complex customer problems
• Educate customers on platform use
• Partner with engineering teams

Benefits

• Relocation assistance
• Support coverage during holidays
• Collaborative work culture