Support Operations Manager

Overview

Role involves leading support operations, focusing on automation and system building.

Ideal candidate has 8+ years in support operations with a strong technical background.

Locations

• United States, California, San Francisco

Requirements

• 8+ years in support operations
• Experience with Python, SQL, Retool
• Background in data science or architecture

Responsibilities

• Lead support operations teams
• Drive service governance
• Prototype automation solutions
• Upskill non-technical teams
• Partner with engineering teams

Benefits

• Medical, dental, and vision insurance
• Mental health support
• 401(k) with matching
• Generous time off
• Paid parental leave
• Annual learning stipend