Senior Support Engineer

Overview

Role involves troubleshooting and supporting enterprise accounts using OpenAI models.

Ideal candidate has 5+ years in technical operations with strong troubleshooting skills.

Locations

• United States, California, San Francisco

Requirements

• Bachelor's degree required
• 5+ years in technical operations
• Experience with monitoring systems
• Strong scripting skills
• Understanding of cloud infrastructure

Responsibilities

• Provide technical guidance to customers
• Design operational processes
• Analyze operational metrics
• Lead incident response
• Implement automation opportunities

Benefits

• Medical, dental, and vision insurance
• Mental health support
• 401(k) with matching
• Generous time off
• Paid parental leave
• Annual learning stipend