Principal Success Manager (Strategic Accounts)

Overview

Role managing strategic accounts and guiding clients post-sale to maximize platform value.

Ideal candidate has 10+ years in Customer Success with a focus on high-profile strategic accounts.

Locations

• United States

Requirements

• 10+ years in Customer Success
• Experience with Fortune 500 clients
• Strong executive presence

Responsibilities

• Own strategic relationships with Fortune 500 clients
• Drive platform adoption
• Lead business reviews with executives
• Forecast and manage renewals
• Collaborate with internal teams
• Contribute to scaling internal systems
• Build success plans and track ROI
• Identify expansion opportunities

Benefits

• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• Learning Stipend
• Flexible PTO Policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Generous Parental Leave policy