Client Support Specialist

Overview

Role involves providing client support and ensuring a positive experience with the Ontic platform.

Ideal candidate has 2-4 years of software support experience and strong communication skills.

Locations

• United States

Requirements

• 2-4 years experience in software support
• Experience with help desk systems
• Ability to work cross-functionally

Responsibilities

• Maintain support tickets
• Own client requests
• Create support documentation
• Liaise with clients and development
• Report on client issue metrics
• Work with cross-functional teams
• Represent Ontic professionally
• Update client knowledge portal

Benefits

• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• Learning Stipend
• Flexible PTO
• Home Office Stipend
• Mobile Phone Reimbursement
• Internet Reimbursement