Support Analyst (HTML, CSS, JavaScript)

Overview

Role involves providing product support and troubleshooting for complex customer issues.

Ideal candidate should have relevant experience in support roles and strong technical skills in web technologies.

Locations

• Spain, Madrid, Madrid

Requirements

• 1-5 years experience
• Degree or higher education qualification
• Technical skills in HTML, CSS, JavaScript
• Experience in a support role
• Highly developed communication skills in English

Responsibilities

• Provide product support and troubleshooting
• Manage customer support cases
• Collaborate with product teams
• Develop knowledge of OneTrust platform
• Build privacy industry expertise
• Create knowledge articles
• Work independently
• Meet performance levels

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity stock options
• Annual performance bonus
• Retirement account support
• Paid parental leave
• Career development opportunities
• Company-paid certification exam fees