Senior Customer Success Manager

Overview

Role involves driving customer satisfaction and long-term value as a trusted advisor.

Ideal candidate has 5-6+ years in customer-facing roles with strong communication skills and experience managing enterprise accounts.

Locations

• Spain, Madrid, Madrid

Requirements

• Bachelor's degree required
• 5-6+ years in customer-facing role
• Experience with SaaS platforms and Customer Success tools
• Strong communication and presentation skills
• Proven success in managing enterprise accounts

Responsibilities

• Build relationships with key customer stakeholders
• Guide customers through their OneTrust journey
• Collaborate cross-functionally
• Advocate for customer needs internally
• Lead strategic business reviews
• Use adoption metrics to manage risk
• Own the Net ARR for your portfolio

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity stock options
• Annual performance bonus
• Retirement account support
• 14+ weeks paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees