Quality & Training Associate, Member Services

Overview

Organized Quality & Training Associate supporting Member Services.

Ideal candidate has 3+ years in quality or training roles with strong English communication skills.

Locations

• Argentina
• Philippines
• Mexico
• Spain

Requirements

• 3+ years in quality, training, or customer experience
• Strong written English communication
• Experience in a healthcare or U.S. service delivery environment is a bonus

Responsibilities

• Conduct audits of Care Navigator calls
• Maintain and update performance scorecards
• Support new hire onboarding
• Help maintain feedback systems
• Assist with SOP creation
• Contribute to operational projects