Customer Experience Associate

Overview

Role focused on enhancing customer experience for pet parents.

Ideal candidate loves dogs and has strong communication skills.

Only candidates from Nashville, TN, or Salt Lake City, UT areas are considered

Locations

• United States, Tennessee, Nashville
• United States, Utah, Salt Lake City

Requirements

• Bachelor's degree preferred
• Experience in customer-centric roles
• Experience with pets or health-foods preferred

Responsibilities

• Represent the Ollie brand voice
• Deliver memorable customer experiences
• Manage customer relationships across channels
• Track customer feedback
• Drive initiatives for customer experience
• Lead projects to improve Ollie experience

Benefits

• Competitive salary
• 401k with employer match
• Health coverage
• Paid parental leave
• Paw-ternity leave
• Ollie subscription for one dog