Senior Agent, Customer Service (English & Romanian Speaker)

Overview

Role involves providing customer service and resolving issues for global clients.

Ideal candidate should have strong customer service skills and be fluent in English and Romanian.

Locations

• Hungary, Budapest, Budapest

Requirements

• Diploma required
• Strong customer service skills
• Call center experience preferred

Responsibilities

• Handle inquiries from global customers
• Identify service improvement areas
• Participate in team meetings
• Escalate unresolved issues
• Handle complaints and feedback
• Manage time effectively
• Navigate difficult situations
• Find solutions for customers