Senior Technical Support Engineer

Overview

Role involves providing technical support and guidance to customers integrating Okta services.

Ideal candidate has 10+ years in technical support with strong problem-solving skills and customer focus.

Locations

• Japan, Tokyo, Tokyo

Requirements

• 10+ years of enterprise technical software support
• 3+ years in a senior technical role
• Native level of Japanese and business level of English

Responsibilities

• Provide technical direction for customer integration
• Own and resolve customer issues
• Document bugs with Engineering
• Build troubleshooting documentation
• Meet customer experience targets
• Advocate for timely problem resolution
• Push for process improvements
• Work independently and in a team