Customer Success Manager

Overview

Role focused on delivering customer value and exceptional experience to drive retention and growth.

Ideal candidate has 3+ years in customer-facing SaaS roles with strong presentation and relationship-building skills.

Locations

• United States

Requirements

• 3+ years in customer-facing SaaS role
• Strong presentation skills
• Familiarity with retention playbooks

Responsibilities

• Own customer retention
• Manage accounts
• Drive advocacy and adoption
• Source expansion opportunities
• Become product expert

Benefits

• 100% employer-paid health insurance
• Comprehensive dental and vision coverage
• 4 weeks PTO
• 11 holidays
• 12 weeks Paid Family Leave