Senior Manager, Customer Success

Overview

Role involves leading a global team to enhance customer success and satisfaction for enterprise clients.

Ideal candidate has 7+ years in customer success with strong leadership and analytical skills.

Locations

• South Africa

Requirements

• 7+ years in customer success or account management
• 3-5 years of leadership experience
• Experience with enterprise clients
• Strong leadership and coaching skills
• Expertise in customer support systems
• Excellent communication skills
• Strong analytical mindset
• Ability to manage multiple priorities

Responsibilities

• Lead a global customer success team
• Drive customer satisfaction and engagement
• Implement customer success strategies
• Foster cross-functional collaboration
• Define success metrics
• Manage executive-level engagements
• Enhance sales-to-customer success handoff
• Establish a customer experience plan