Senior Customer Success Manager

Overview

Role involves managing customer success and driving product adoption.

Ideal candidate has 10+ years in customer-facing technical roles with strong communication skills.

Locations

• France, Île-de-France, Paris

Requirements

• 10+ years in customer-facing technical role
• Strong experience in executive meetings
• Full professional proficiency in English and French

Responsibilities

• Act as trusted advisor for customers
• Cultivate executive relationships
• Lead onboarding process for key customers
• Serve as main contact for complex use cases
• Champion customer feedback internally
• Engage in renewal and upsell conversations
• Share technical knowledge with CSM organization
• Participate in content development