Customer Care Executive

Overview

Role focused on investigating and resolving customer complaints in a regulated environment.

Ideal candidate should have proven experience in complaint handling and strong communication skills.

Locations

• United Kingdom, England, Brighton
• United Kingdom, England, London

Requirements

• Complaint handling experience in FCA-regulated environment
• Understanding of DISP regulations
• Excellent communication skills

Responsibilities

• Investigate and analyze customer complaints
• Handle complex customer communication
• Monitor performance across metrics