Customer Success Manager

Overview

Role responsible for driving customer success and retention through product adoption and relationship management.

Ideal candidate has 5+ years in CSM for SaaS with strong communication and project management skills.

Locations

• United States

Requirements

• 5+ years in CSM for SaaS
• Knowledge of SaaS models
• Strong communication skills

Responsibilities

• Drive product adoption
• Monitor customer health
• Conduct Quarterly Business Reviews
• Champion customer retention
• Advocate for customer needs
• Collaborate to solve customer pain points

Benefits

• Competitive compensation
• Medical, dental, vision insurance
• Flexible time off
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits