Technical Support Engineer

Overview

Role focused on delivering technical support and resolving issues for customers.

Ideal candidate has experience in technical support with strong knowledge of network security and Unix systems.

Locations

• Canada
• United States

Requirements

• Experience in customer-facing roles
• Knowledge of Unix Systems
• Strong troubleshooting skills

Responsibilities

• Provide post-sales support
• Resolve technical issues
• Develop knowledge base content
• Replicate customer issues
• Collaborate with stakeholders
• Maintain product competency
• Drive customer interactions
• Provide white-glove treatment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Flexible paid time off
• Paid parental leave