Customer Support Lead

Overview

Role involves leading customer support and establishing best practices as the company scales.

Ideal candidate has 3-5 years in customer support at a SaaS company with a customer-first mindset.

You must have the right to work in the UK/EU to be considered

Locations

• Ireland
• United Kingdom

Requirements

• 3-5 years in customer support
• Experience in SaaS
• Experience setting up support processes

Responsibilities

• Own customer support function
• Design customer help centre
• Define support metrics
• Collaborate with Product and Customer Success
• Scale support globally
• Champion customer voice

Benefits

• Competitive salary
• Equity
• 35 days paid leave
• Comprehensive health insurance
• Enhanced parental leave
• Learning & development budget
• Home office budget
• Regular team offsites