Technical Support Engineer

Overview

Role involves delivering exceptional user support and troubleshooting technical issues.

Ideal candidate has 3+ years of experience in Technical Support for B2B SaaS platforms.

Locations

• United States

Requirements

• 3+ years of Technical Support experience
• Experience with B2B SaaS platforms
• Excellent written and verbal communication skills

Responsibilities

• Provide technical support to users
• Debug and troubleshoot technical problems
• Achieve key performance metrics
• Identify patterns in support requests
• Collaborate with internal teams
• Contribute to knowledge base