Customer Success Manager, MM/ENT

Overview

Customer Success Manager ensuring value maximization for mid-market and enterprise customers.

Ideal candidate has 5+ years of B2B SaaS CSM experience and a successful renewals track record.

Locations

• Worldwide

Requirements

• 5+ years of B2B SaaS CSM experience
• 2+ years of customer onboarding experience
• Familiarity with Sales tech stack
• Excellent written and verbal communication skills
• Self-starter in a dynamic environment

Responsibilities

• Manage a portfolio of ~40 accounts
• Onboard new customers
• Develop multi-threaded relationships
• Conduct regular customer check-ins
• Analyze customer usage metrics
• Monitor customer health metrics
• Assist with Technical Support
• Provide product feedback

Benefits

• Competitive compensation
• Equity
• Generous perks
• Comprehensive benefits