Technical Account Manager (TAM)

Overview

Role involves managing strategic relationships with B2B customers and ensuring their success with NinjaTrader's services.

Ideal candidate has 5+ years in a technical customer-facing role with strong B2B relationship management skills.

Candidates must reside in specific states for remote flexibility

Locations

• United States, North Carolina
• United States, Oregon
• United States, New York
• United States, Indiana
• United States, Minnesota
• United States, California
• United States, Florida
• United States, South Carolina
• United States, Utah
• United States, Washington
• United States, New Jersey
• United States, Pennsylvania
• United States, Illinois
• United States, Colorado
• United States, Texas
• United States, Ohio
• United States, Virginia
• United States, Wisconsin

Requirements

• 5+ years in a technical customer-facing role
• Proven track record managing complex B2B relationships
• Deep familiarity with RESTful APIs and cloud platforms

Responsibilities

• Act as primary post-sale technical contact
• Guide customers through onboarding and integration
• Own resolution of complex technical issues
• Track key health indicators and flag risks
• Facilitate process improvements

Benefits

• Hybrid schedule with extra remote flexibility
• Generous PTO
• 401k with 3.5% company match
• Health, vision, dental coverage
• Life and disability insurance
• Gym membership