Senior Technical Account Manager
NICE
Overview
Role involves managing key customer accounts and ensuring their success with CXone products.
Ideal candidate should have 8+ years of experience in a technical/service role with strong problem-solving skills.
remoteseniorEnglishMicrosoft Office
Locations
Requirements
Bachelor's degree or equivalent experience 8+ years in a Technical/Service role Excellent customer service and communication skills Proficient in Microsoft Office applications Working technical knowledge of contact center software
Responsibilities
Manage customer relationships Resolve complex technical issues Provide training to accounts Develop customized presentations