NICE

Senior Technical Account Manager

NICE

Overview

Role involves managing key customer accounts and ensuring their success with CXone products.

Ideal candidate should have 8+ years of experience in a technical/service role with strong problem-solving skills.

remoteseniorEnglishMicrosoft Office

Locations

  • United States

Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years in a Technical/Service role
  • Excellent customer service and communication skills
  • Proficient in Microsoft Office applications
  • Working technical knowledge of contact center software

Responsibilities

  • Manage customer relationships
  • Resolve complex technical issues
  • Provide training to accounts
  • Mentor other TAMs
  • Develop customized presentations